How do I contact OneLane?

For issues that are not addressed here in our Help Centre, please click on "Submit a question" at the top or send us an email at [email protected] and we'll get back to you right away.

We monitor and track all rides at OneLane and are always available by phone whenever the rides are in progress. For a ride that is in progress, you can call us at 020 3823 6388 with any immediate questions that you have.

You can also call us directly from within the app! Just go to the Account menu in the app, then click on Support at the bottom. 


To learn more, browse the other questions in our Help Centre. Any other questions that are not answered there, or do you have general comments or suggestions? Feel free to click on "Submit a question" at the top and send us a message. We would love to hear from you! 

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