For the first few months, there will be no cancellation fee as long as you cancel no later than 1 hr before the ride begins. Quite lenient, no?! If less than 1 hr, there is a £5 cancellation fee. That is to cover at least a portion of the cost of the driver having blocked off that time for you.
Please note, this is our current policy but we reserve the right to re-evaluate over time.
To learn more, browse the other questions in our Help Centre. Any questions that are not answered there? Or do you have general comments or suggestions? Feel free to click on "Submit a question" at the top and send us a message. We would love to hear from you!